General terms & conditions
TERMS AND CONDITIONS
These terms and conditions (the "Terms and Conditions") govern the use of customer engagement channels including www.cyclerace.co.uk, an e-commerce website and direct in-person engagements between Cycle Race and Customers at any of its physical stores, over the phone or email. All of these engagement channels are identified as (the "Sites").
These Sites are owned and operated by Axzante Gate Ltd trading as Cycle Race.
By using these Sites, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.
Intellectual Property
All content published and made available on our Sites are the property of Axzante Gate Ltd trading as Cycle Race and the Site's creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Sites.
Acceptable Use
As a user of our Sites, you agree to use our Sites legally, not to use our Sites for illegal purposes, and not to:
- Harass or mistreat other users of our Sites;
- Violate the rights of other users of our Sites;
- Violate the intellectual property rights of the Sites owners or any third party to the Sites;
- Hack into the account of another user of the Sites;
- Act in any way that could be considered fraudulent; or
- Post any material that may be deemed inappropriate or offensive.
If we believe you are using our Sites illegally or in a manner that violates these Terms and Conditions, we reserve the right to limit, suspend or terminate your access to our Sites. We also reserve the right to take any legal steps necessary to prevent you from accessing our Sites.
User Contributions
Users may post the following information on our Sites:
- Public comments; and
- Reviews.
By posting publicly on our Sites, you agree not to act illegally or violate these Terms and Conditions.
Accounts
When you create an account on our Sites, you agree to the following:
- You are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account; and
- All personal information you provide to us through your account is up to date, accurate, and truthful and that you will update your personal information if it changes.
We reserve the right to suspend or terminate your account if you are using our Sites illegally or if you violate these Terms and Conditions.
Sale of Goods And Services
These Terms and Conditions govern the sale of goods and services available on our Sites.
The following goods are available on our Sites:
- E-Bikes;
- Bicycles;
- E-Scooters;
- Bike Accessories, Bike Parts and
- Bike Repairs, Servicing, Maintenance
We are under a legal duty to supply goods that match the description of the good(s) you order on our Sites.
The following services are available on our Sites:
- E-Bikes, Cargo Bikes & Bike Servicing;
- Customization Services;
- Mobile Recovery Breakdown & Servicing; and
The services will be paid for in full when the services are ordered.
These Terms and Conditions apply to all the goods and services that are displayed on our Sites at the time you access it. This includes all products listed as being out of stock. All information, descriptions, or images that we provide about our goods and services are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all goods and services we provide. You agree to purchase goods and services from our Sites at your own risk.
We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.
Payments
We accept the following payment methods on our Sites:
- Credit Card
- PayPal
- Debit Card
- Google Pay
- Apple Pay
- Bank Transfer
When you provide us with your payment information, you authorise our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorise us to charge the amount due to this payment instrument.
If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.
Shipping and Delivery
When you purchase goods from our Sites, the goods will be delivered through one of the following methods:
- Standard Delivery Bikes (UK*): 1 - 3 Business Days;
- Express Delivery Bikes (UK*): 1 - 2 Business Days;
- Cycle Race Personal Bike Delivery (UK*): 1 - 3 Business Days;
- Standard Delivery Parts & Accessories (UK*): 1 - 4 Business Days;
- Click & Collect: 1 - 5 Business Days;
- International Courier Service*: Subject to location.
* Certain geographic restrictions may apply
Delivery will take place as soon as reasonably possible, depending on location and the delivery method selected. Delivery times may vary due to unforseen circumstances. Please note that delivery times do not include weekends and bank holidays.
You will be required to pay delivery charges in addition to the price for the goods you purchase, unless clearly advised otherwise when placing your order.
If you purchase goods from us for delivery to a destination outside the United Kingdom your purchase may be subject to import duties and taxes applied by the destination country. You are responsible for paying any such duties or taxes. Please contact your local customs office for more information before making a purchase. We are not responsible for the payment of any such duties or taxes and are not liable for any failure by you to pay them.
You are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.
Right to Cancel and Receive Reimbursement
If you are a customer living in the United Kingdom you have the right to cancel your contract to purchase goods and services from us within 14 days. The cancellation period:
- Will end 14 days from when you receive, or someone you nominate receives, the goods when you purchased good(s) in one order that are all delivered together;
- Will end 14 days from when you receive, or someone you nominate receives, the last good when you purchased goods in one order that are delivered separately; or
- Will end 14 days from when you receive, or someone you nominate receives, the first good when you purchased goods that will be regularly delivered during a defined period of time.
- Will end 14 days from the date of purchase when you purchased a service;
To exercise your right to cancel you must inform us of your decision to cancel within the cancellation period. To cancel, contact us by email at [email protected] or [email protected] or by post at Cycle Race, 274a-276 Upper Richmond Road West, London SW14 7JE.
You may use a copy of the Cancellation Form, found at the end of these Terms and Conditions, but you are not required to do so.
Effects of Cancellation
If you cancel your contract with us and goods have already been sent to you, then you must return the goods to us as soon as possible after informing us of your decision to cancel. You will be responsible for the cost of returning the goods. We will not be responsible for any damage or loss to the goods that occurs before they are returned to us, including while the goods are in transit.
If you cancel your contract with us, we will reimburse to you all payments [excluding the costs of delivery]. Please note that we will reduce your reimbursement to reflect any reduction in the value of the goods that was caused by handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
We will provide the reimbursement between 14 and 28 days after we receive back from you any goods supplied or after you provide proof that you have returned the goods. If no goods were supplied, then we will provide the reimbursement between 14 days and 28 days after the day we were informed (by email or letter) of your decision to cancel.
If you requested the performance of services beginning or during the cancellation period, you are required to pay us an amount which is in proportion to what has been performed until you have communicated to us your decision to cancel this contract. We will reimburse to you any amount you have paid above this proportionate payment.
We will make the reimbursement using the same form of payment as you used for the initial purchase or other market payment channels.
Refunds
Refunds for Goods
Refund requests must be made within 14 days after receipt of your goods.
We accept refund requests for goods sold on our Sites for any of the following reasons:
- Good is broken;
- Good does not match description;
- Good is the wrong size;
- Purchaser changed their mind;
- Good does not meet the purchaser's expectations; or
- Good no longer needed.
Refunds DO NOT apply to the following goods:
- Sale items, used items, ex-demo items, display items, rental items, helmets, sports clothing
Returns
Online or in-store purchases should be returned in-person to the store where the item was purchased or can be returned by post after completing the online returns form. If the item being returned is due to a manufacturing technical fault, we will seek to process a full refund [excluding costs of postage] between 14 and 28 business days.
If you want to return your bike, which was purchased in-person at our store in SW14 for reasons (in-line with our Returns Policy), please email Cycle Race at [email protected] and [email protected] providing details for returning.
Kindly note that if the refund request is successful, then a refund will take up to 28 business days to process.
Bike Storage Charges
Due to the lack of storage space in our showroom and workshop, customers will be notified by Cycle Race via email or phone to collect their bikes promptly. Customers should also note a daily storage fee of £10 per day will be applied for any bike that is not collected within 48hrs [excluding Sundays] following completion of any repairs or servicing work.
Guarantees
The following guarantees apply to our Sites:
- All products sold by Axzante Gate Ltd trading as Cycle Race will be covered by manufacturer warranties and guarantees except for products sold that are deemed ‘used’, ‘refurbished’, ‘reconditioned’ or ‘customized’.
Consumer Protection Law
Where the Sale of Goods Act 1979, the Consumer Rights Act 2015, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.
Limitation of Liability
Axzante Gate Ltd trading as Cycle Race and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Sites.
Indemnity
Except where prohibited by law, by using these Sites you indemnify and hold harmless Axzante Gate Ltd trading as Cycle Race and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Sites or your violation of these Terms and Conditions.
Applicable Law
These Terms and Conditions are governed by the laws of the Country of England.
Severability
If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.
Changes
These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Sites and the way we expect users to behave on our Sites. We will notify users by email of changes to these Terms and Conditions or post a notice on our Sites.
Contact Details
Please contact us if you have any questions or concerns. Our contact details are as follows:
[email protected]
274a-276 Upper Richmond Road West
London
SW14 7JE
You can also contact us through the feedback form available on our www.cyclerace.co.uk website.
Cancellation Form
If you want to cancel your contract of sale with us you may use this form and email or post it back to us at the address below.
To: Axzante Gate Ltd trading as Cycle Race
Address: 274a-276 Upper Richmond Road West, London, SW14 7JE
Website: www.cyclerace.co.uk
Email: [email protected]
I hereby give notice that I cancel my contract of sale of the following goods or services:
____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Ordered on: ______________________________________
Received on: ______________________________________
Customer name: ______________________________________
Customer address: ___________________________________________________________________________
Signature (only required if you are returning a hardcopy of this form):
______________________________________
Date: ______________________________________